Refund policy
1. Return Eligibility
Items can be returned within 7 days of delivery, provided they are unused, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items
- Used or washed products
- Items without original packaging or tags
- Customized or personalized products
- Items purchased during clearance or final sale
3. Return Process
To initiate a return, please contact us at info@nuvih.com with your order details. Our team will guide you through the process.
4. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
5. Exchange Policy
We offer exchanges only for defective or damaged products. Please contact us within 48 hours of receiving the item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours with photos for quick resolution.
7. Shipping Charges
Shipping charges for returns may be applicable unless the product is defective or incorrect.
8. Contact Us
For any return or refund queries, please contact us at:
Email: info@nuvih.com